Everything you need to know before you say “You’re Hired!”

If the hiring process is handled incorrectly, it can be extremely costly for employers. Hire the wrong person and face turnover expenses of approximately 30 percent of that position’s annual salary. Conduct an improper interview and the potential legal outlays can be tremendous. This course is designed to help managers and supervisors evaluate applicants and conduct job interviews that are effective, successful and legal. You will learn how to:

• Prepare for the interview
• Remove barriers
• Review paperwork and list questions
• Set the tone
• Establish rapport
• Provide job and organizational overviews
• Avoid discrimination
• Follow EEO laws
• Distinguish between legal & illegal questions
• Gather information
• Evaluate personality traits
• Evaluate interpersonal skills
• Evaluate maturity level
• Structure the interview
• Use open-ended questions
• Close the interview
• Document the interview

You will receive a list of 2,000 interview questions (organized by the topics):

• Achievement
• Interests
• Organization
• Analytical Thinking
• Behaviors
• Job Search
• Personal Relations
• Benefit to Company
• Creativity
• Flexibility
• Qualifications
• Sales Ability
• Education
• Leadership
• Progression
• Self
• Experience
• Compensation
• Travel/Location
• Stress/Environment
• Goals
• Knowledge of Company

Communication Cornerstones: Building Trust

This course presents a unique comparison between good and bad management styles to educate your managers on the benefits of good communication skills. Each segment demonstrates the most effective ways to manage as well as the negative results of managing poorly. This course includes:

• Being open and hones
• Techniques for addressing problems head on
• How to use face to fact contact effectively
• Giving constructive feedback
• Actively listening

21 Ways to Defuse Anger and Calm People Down

Prevent blowups, mediate disputes and foster teamwork when you learn these peacekeeping skills as you learn to manage anger and turn it into a catalyst for positive change. You will discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees and bosses. This course includes:

• Handling confrontation with an angry co-worker
• Keeping calm when provoked
• Concentrating on solutions by sidestepping emotions
• Using precise language in the heat of hostility

Recognizing Harassment In A Diverse Workplace

As you know, it’s extremely important to recognize the various forms of harassment and train all employees to prevent them in your organization. In addition to sexual harassment, there are liability issues associated with harassment based on race, color, national origin, religion, gender, disability, age and other characteristics protected by law. Harassment can take the form of jokes, negative stereotyping, hostile acts or simple thoughtless comments but the ultimate outcome is the same: emotional stress, low employee morale, reduced productivity, and even costly litigation.

This course will raise awareness regarding harassment and explain the do’s and don’ts of creating a respectful workplace for everyone. Including:

• The various types and forms of harassment
• The financial and hard-to-measure costs of harassment
• Practical guidelines to prevent harassment
• How to respond if you witness or become victim to harassment

Employee Retention

This course is one of the most powerful employee retention tools you can offer to your managers. You will learn strategies on how to keep quality talent in today’s competitive labor market as well as practical ways to communicate with your employees. You will learn how you can demonstrate that you value and appreciate them and their efforts. You will learn:

• How to keep your star employees
• Hidden costs of replacing departing employees
• A-Z of employee retention

Office Ergonomics

Every year nearly two million American workers suffer musculoskeletal disorders. From pinched nerves and strained muscles to inflamed tendons and sore necks, musculosketel disorders (MSDs) come from stressing your body beyond its ability to recover. Today we know that MSDs can strike anyone…even people who work in offices. This course will show you what you and your employees can do to prevent them. Included in this course:

• The signs and symptoms of MSDs
• Recognizing MSD risk factors
• Preventing MSDs
• Benefits of protecting yourself while you work

Motivating Employees

Communication can make or break an organization. In this course you will learn the performance enhancing advantages of promoting “spontaneous interaction”, managing by “walking around” and promoting an open door policy at all levels. You will also learn to tap into individual initiative and solicit suggestions so your employees become their own agents of change. And because the people who do the job know the job best, you’ll learn why a suggestion system should include every employee in your organization. You will learn the power of simple, ongoing one-on-one recognition and continuous informal recognition, and when to use each. By developing trust and confidence among employees and encouraging creativity, you can foster a work environment that supports problem solving. Schedule this course and learn:

• How to reward and build morale and trust
• How to encourage creativity
• How to solicit suggestions and feedback
• How to provide rewards and recognition
• How to communicate and be “visible” to your employees

Teamwork

How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization’s mission? This course reviews the principles of the remarkable team at the Four Seasons Restaurant in New York City. You can use these principles to achieve a level of consistent performance and daily excellence. The principles learned in this course include:

• Commitment to each other
• Commitment to the mission
• Commitment to the customer
• Commitment to resolving conflict
• Commitment to the details

Effective Telephone Communication

Talking on the phone is a no-brainer. But true communication is an art form. This course will show you how employees at all levels can master the techniques of positive, friendly telephone communication. You will go from the brief introduction to closing the phone call with helpful advice every step of the way. You will learn how to ask open questions, listen actively, and send verbal signals to the caller to ensure their message is heard and understood as well as learn to volunteer useful information, agree on next steps, and handle complaining callers. And last but not least, you will learn about voice mail techniques, including tips for prioritizing and screening calls, updating greetings, and leaving concise messages. Included are techniques to:

• Introduce yourself and establish whether it’s convenient to proceed
• Control the call, ask questions, record and repeat information
• Volunteer useful information; agree on the next steps

Time Management

This is a great course that teaches you and your employees how to use state-of-the-art time-management techniques to increase productivity and create a less stressful work environment. You will learn to:

• Identify time-wasters
• Set goals
• Improve your communication

Workplace Violence

In one year alone, workplace violence accounted for one out of five work-related deaths in the United States. This course is designed to help you and your employees identify the warning signs of workplace violence and prevent it. Including:

• Characteristics of a potentially violent employee
• Violence Prevention Programs
• Stress management and conflict resolution
• Threat-management teams